Turn over is inevitable, it is a part of business. I was a little shocked to recognize only 1 person there this time. Lorenzo, whom is always remembers us and is always a pleasure to work with. Some of my most recent past experience leading up to this one have not been the greatest, and I have voiced as to why in the past. I had considered not coming back, but decided to give you all one last chance. I was not disappointed with my decision, my service advisor KC was very friendly and helpful. He kept me well informed throughout the process, and took care of everything I needed done with my car. Again, I have purchased 3 vehicle with you over the past 8 years, having all service done with you on these vehicles, and was 1 experience away from not returning. Even when I arrived for this appointment I was still considering this my final visit with Nissan of Omaha, but KC's professional personalty, and customer service skills convinced me to stay. While there I also witnessed him calming down and irate customer, and he handled it very professionally.
Your coffee this time was pretty bombtastic. Your staff is also great. The internet had been down all morning and the staff was super stressed but still amazing to work with.
You all do a great job! Thanks.
Treat you right and stand behind their work
I would recommend this dealership to anyone that wants a hassle-free, enjoyable car buying experience. I bought my last car from Nissan of Omaha as well. Jessica was extremely knowledgeable and thorough as she explained all of the features on my Murano. Her customer service went above and beyond!! The general manager, Jason, also worked with me to get a fantastic deal on a beautiful car. And Shamus in sales and Amanda in accessories were awesome, too. 5 stars!!
I had an appt just to switch out defective airbags and Nissan of Omaha went above and beyond. I didn't even have to pay a thing and they included a free car wash! They told me the time would be about 2 hrs and they finished in 1!
Always great service from the advisors to the technicians.
I recently leased a 2019 Nissan Altima AWD and the experience was incredible! This is my second lease through Nissan of Omaha. Derrick Johnson was very friendly and knowledgable. He helped in providing a great deal and working well with me in keeping me in the price range I needed. If you are looking to buy or lease a vehicle, pay a visit to Nissan of Omaha and ask for Derrick Johnson.
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